Resolved -
The service has remained stable during the monitoring period.
This is the final notification for this incident and the issue stands resolved.
May 14, 21:48 UTC
Monitoring -
After applying the fix, the service is working as expected since 17:38 UTC today.
We are monitoring the results, and share the next update by Tuesday, May 14, 2024, at 21:00 UTC or early as events warrant.
May 14, 18:03 UTC
Update -
The technical team suspected a server blockage as the potential cause of the issue. Troubleshooting continues.
We’ll share the next update by Tuesday, May 14, 2024, at 18:30 UTC or early as events warrant.
May 14, 17:02 UTC
Investigating -
We are currently investigating a slowness issue with FIP - NA - Multi-tenant 1. The affected users are noticing "Page Unresponsive " error message and are unable to perform activities like docketing all items, opening matters, adding comments in activities, adding contacts to FIP (FoundationIP), relating individuals to matters, and completing/clearing activities.
We’ll share the next update by Tuesday, May 14, 2024, at 18:00 UTC or early as events warrant.
May 14, 16:57 UTC