Clarivate
Monitoring - The technical teams have implemented corrective actions to address the issue, and as a result, the FIP Patent Center - PAIR document issue has been resolved.

Document downloads should proceed as expected, with today's documents being downloaded during tomorrow morning's crawl.

We are monitoring the service for stability and will share the next update by Wednesday, April 02, 2025, at 18:30 UTC.

Apr 01, 2025 - 21:34 UTC
Identified - The FIP Patent Center - PAIR document retrieval process is not working, which automatically downloads documents from the USPTO into the FIP events tab, resulting in missing events and preventing clients from receiving their expected documents.

The technical teams have been engaged to investigate the underlying cause of the issue

We'll share the next update by Tuesday, April 01, 2025, at 23:00 UTC or earlier as events warrant.

Apr 01, 2025 - 20:04 UTC
IP Collaboration Hub Operational
90 days ago
100.0 % uptime
Today
Docket Operational
90 days ago
100.0 % uptime
Today
File Operational
90 days ago
100.0 % uptime
Today
First-To-File Operational
90 days ago
100.0 % uptime
Today
First-to-File - Single tenant : FTF-B01 ? Operational
90 days ago
100.0 % uptime
Today
First-to-File - Single tenant : FTF-J01 ? Operational
90 days ago
100.0 % uptime
Today
First-to-File - Single tenant : FTF-N01 ? Operational
90 days ago
100.0 % uptime
Today
First-to-File - Single tenant : FTF-R01 ? Operational
90 days ago
100.0 % uptime
Today
First-to-File - Single tenant : FTF-S01 ? Operational
90 days ago
100.0 % uptime
Today
First-To-File - EU Multi-tenant Operational
90 days ago
100.0 % uptime
Today
First-To-File - US Multi-tenant Operational
90 days ago
100.0 % uptime
Today
FoundationIP ? Operational
90 days ago
100.0 % uptime
Today
FoundationIP - AP - Multi-tenant ? Operational
90 days ago
100.0 % uptime
Today
FoundationIP - EU - Multi-tenant ? Operational
90 days ago
100.0 % uptime
Today
FoundationIP - NA - Multi-tenant 1 ? Operational
90 days ago
100.0 % uptime
Today
FoundationIP - NA - Multi-tenant 2 ? Operational
90 days ago
100.0 % uptime
Today
FoundationIP - NA - Multi-tenant 3 ? Operational
90 days ago
100.0 % uptime
Today
Innography Operational
90 days ago
100.0 % uptime
Today
Ipendo Operational
90 days ago
100.0 % uptime
Today
IPP Service Operational
90 days ago
100.0 % uptime
Today
SSO Operational
90 days ago
100.0 % uptime
Today
AGM Operational
90 days ago
100.0 % uptime
Today
IAM Operational
90 days ago
100.0 % uptime
Today
Meeting Operational
90 days ago
100.0 % uptime
Today
Memotech ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-A01 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-A02 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-A03 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-A04 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-A05 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-A06 Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-B01 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-B02 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-B03 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-C01 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-D01 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-D02 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-E01 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-E02 Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-E03 Operational
90 days ago
100.0 % uptime
Today
Memotech – MMT-G01 Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-G02 ? Operational
90 days ago
100.0 % uptime
Today
Memotech – MMT-G03 Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-H01 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-H02 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-H03 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-I01 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-I02 Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-I03 Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-J01 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-K01 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-K02 Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-L01 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-M01 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-M02 Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-N01 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-N02 Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-N03 Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-O01 ? Operational
90 days ago
100.0 % uptime
Today
Memotech – MMT-O02 Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-P01 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-P02 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-R01 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-S01 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-S02 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-S03 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-S04 ? Operational
90 days ago
100.0 % uptime
Today
Memotech – MMT-S05 Operational
90 days ago
100.0 % uptime
Today
Memotech – MMT-T01 Operational
90 days ago
100.0 % uptime
Today
Memotech – MMT-V01 Operational
90 days ago
100.0 % uptime
Today
Workflow ? Operational
90 days ago
99.99 % uptime
Today
Memotech-WRK-H02 Operational
90 days ago
100.0 % uptime
Today
Memotech-WRK-O01 Operational
90 days ago
100.0 % uptime
Today
Memotech-WRK-A01 Operational
90 days ago
100.0 % uptime
Today
Memotech-WRK-T01 Operational
90 days ago
100.0 % uptime
Today
Memotech-WRK-H03 Operational
90 days ago
100.0 % uptime
Today
Memotech-WRK-N01 Operational
90 days ago
100.0 % uptime
Today
Memotech-WRK-N02 Operational
90 days ago
100.0 % uptime
Today
Memotech-WRK-G01 Operational
90 days ago
100.0 % uptime
Today
Memotech-WRK-J01 Operational
90 days ago
100.0 % uptime
Today
Memotech-WRK-K01 Operational
90 days ago
100.0 % uptime
Today
Memotech-WRK-H01 ? Operational
90 days ago
100.0 % uptime
Today
Memotech-WRK-E01 Operational
90 days ago
100.0 % uptime
Today
Memotech-WRK-P01 Operational
90 days ago
100.0 % uptime
Today
Memotech-WRK-I01 Operational
90 days ago
99.97 % uptime
Today
Workflow - WRK -S02 ? Operational
90 days ago
100.0 % uptime
Today
Workflow - WF -A06 ? Operational
90 days ago
100.0 % uptime
Today
Workflow - WF -J01 ? Operational
90 days ago
100.0 % uptime
Today
Workflow - WF -T01 ? Operational
90 days ago
100.0 % uptime
Today
Workflow - WF -N03 ? Operational
90 days ago
100.0 % uptime
Today
Workflow - WF -N02 ? Operational
90 days ago
100.0 % uptime
Today
Workflow - WF -H01 ? Operational
90 days ago
100.0 % uptime
Today
Renew Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
The IP Management System US Operational
90 days ago
100.0 % uptime
Today
PAIR ? Operational
90 days ago
100.0 % uptime
Today
DVS ? Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
90 days ago
100.0 % uptime
Today
Docketing Portal ? Operational
90 days ago
100.0 % uptime
Today
Idea Portal ? Operational
90 days ago
100.0 % uptime
Today
The IP Management System EU Operational
90 days ago
99.96 % uptime
Today
Analytics ? Operational
90 days ago
99.96 % uptime
Today
Docketing Portal ? Operational
90 days ago
99.96 % uptime
Today
Idea Portal ? Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Apr 2, 2025

No incidents reported today.

Apr 1, 2025
Resolved - The service has remained stable, and we have not received any new user reports during the monitoring period.

This is the final notification for this incident and the issue stands resolved.

Apr 1, 16:33 UTC
Monitoring - Between 20:21 and 20:31 UTC, users of Foundation IP NA - Multi-tenant 2 were unable to access the application. Users were unable to log in and were receiving 504 Gateway Time-out errors.

The technical teams have taken the corrective steps to mitigate the underlying cause of the issue. The service is now fully operational and working as expected since 20:31 UTC.

We’ll continue to monitor the services for stability and will share the next update by Tuesday, April 01, 2025, at 17:30 UTC, or early as events warrant.

Mar 31, 21:02 UTC
Mar 31, 2025
Resolved - Between 13:56 and 14:05 UTC, users of Foundation IP NA - Multi-tenant 1 and 2 were unable to access the application. Users were unable to log in and were receiving 504 Gateway Time-out errors.

The technical teams have taken the corrective steps to mitigate the underlying cause of the issue. The service is now fully operational and working as expected since 14:05 UTC.

We’ll continue to monitor the services for stability and will share the next update by Monday, March 31, 2025, at 17:30 UTC, early as events warrant.

Mar 31, 14:37 UTC
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025
Resolved - Users may have encountered issues in accessing the IP Platform - AGM and IAM services today between March 26, 2025, 15:34 UTC and March 26, 2025, 16:07 UTC.

We have implemented corrective measures to resolve the issue, and the service is now fully operational and functioning as expected.

This will be the final update, as the incident has been successfully resolved.

Mar 26, 16:34 UTC
Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025
Resolved - The service remained stable during monitoring, and corrective actions have been implemented to address the root cause.

This is the final update, and the issue is now resolved.

Mar 21, 15:31 UTC
Update - The services have remained stable since our last update. We continue to monitor service for stability while actively working on an action plan to eradicate the underlying cause of the issue.

We will share an update by Friday, March 21, 2025, 18:00 UTC or earlier as events warrant.

Mar 20, 17:47 UTC
Update - The services have remained stable since our last update. We continue to monitor service for stability while actively working on an action plan to eradicate the underlying cause of the issue.

We will share an update by Thursday, March 20, 2025, 18:00 UTC or earlier as events warrant.

Mar 19, 17:39 UTC
Update - Since our last update, services have remained largely stable, with occasional latency lasting only a few seconds. We continue to monitor service stability while actively investigating the underlying cause.

We will share an update by Wednesday, March 19, 2025, 18:00 UTC or earlier as events warrant.

Mar 18, 16:07 UTC
Monitoring - Users may have experienced performance issues in accessing FoundationIP today between March 17, 2025, 14:05 UTC and March 17, 2025, 14:10 UTC.

We have taken corrective measures to resolve the issue. The service is now fully operational and working as expected.

We will monitor the service for stability and share an update by Tuesday, March 18, 2025, 16:00 UTC or earlier as events warrant.

Mar 17, 14:54 UTC
Mar 20, 2025
Mar 19, 2025