Monitoring - The technical teams applied the corrective steps to mitigate the issue, and as a result, users were now able to retrieve data for U.S. patents and publications in FIP.
We’ll monitor the service to ensure stability and share the update by Monday, December 15, 2025, at 16:30 UTC or earlier as events warrant.
Dec 12, 2025 - 22:58 UTC
Update - The technical team is currently deploying the fix to the production environment to address the underlying cause of the issue.
We'll share the next update by Monday, December 15, 2025, at 16:30 UTC or earlier as events warrant.
Dec 12, 2025 - 22:27 UTC
Update - The technical teams have confirmed that an additional code fix is required to fully resolve the issue, and the team is actively working on it.
We'll share the next update by Friday, December 12, 2025, at 22:15 UTC or early as events warrant.
Dec 10, 2025 - 21:25 UTC
Identified - We are currently investigating an issue where users are unable to retrieve data for U.S. patents and publications in FIP. When adding references, details such as the title, inventors, and publication dates are not auto-populating from Clarivate Data Services. While this may disrupt normal workflow, FIP application remains functional, and this is not a work-stopping issue.
The technical teams have identified the fix and are currently in the process of applying it to address the underlying cause of the issue.
We'll share the next update by Tuesday, December 10, 2025, at 21:00 UTC or early as events warrant.
Dec 09, 2025 - 20:20 UTC