Resolved -
The technical teams have implemented a fix, and the service is now fully operational and performing as expected.
This is the final notification for this incident and the issue stands resolved.
Nov 18, 05:11 UTC
Update -
Our technical teams have identified the root cause of the issue and are actively working on implementing a fix to resolve it.
We’ll share the next update by Monday, November 18, 2024, at 08:00 UTC, or early, as events warrant.
Nov 18, 04:45 UTC
Investigating -
We are working on the issue wherein the Private PAIR retrieval crawling service is not working due to an unexpected change with software packages. We are addressing this issue with the highest priority, and as soon as the fix is implemented, the service will automatically retrieve all documents and no documents will be lost.
We’ll share the next update by Monday, November 18, 2024, at 05:30 UTC, or early, as events warrant.
Nov 17, 23:46 UTC