Clarivate
Retrospective Update - FIP was unavailable
Update - The services have remained stable since our last update. We continue to monitor service for stability while actively working on an action plan to eradicate the underlying cause of the issue.

We will share an update by Thursday, March 20, 2025, 18:00 UTC or earlier as events warrant.
Mar 19, 2025 - 17:39 UTC
Update - Since our last update, services have remained largely stable, with occasional latency lasting only a few seconds. We continue to monitor service stability while actively investigating the underlying cause.

We will share an update by Wednesday, March 19, 2025, 18:00 UTC or earlier as events warrant.
Mar 18, 2025 - 16:07 UTC
Monitoring - Users may have experienced performance issues in accessing FoundationIP today between March 17, 2025, 14:05 UTC and March 17, 2025, 14:10 UTC.

We have taken corrective measures to resolve the issue. The service is now fully operational and working as expected.

We will monitor the service for stability and share an update by Tuesday, March 18, 2025, 16:00 UTC or earlier as events warrant.
Mar 17, 2025 - 14:54 UTC
Uptime over the past 90 days. View historical uptime.
IP Collaboration Hub Operational
90 days ago
100.0 % uptime
Today
Docket Operational
90 days ago
100.0 % uptime
Today
File Operational
90 days ago
100.0 % uptime
Today
First-To-File Operational
90 days ago
100.0 % uptime
Today
First-to-File - Single tenant : FTF-B01 ? Operational
90 days ago
100.0 % uptime
Today
First-to-File - Single tenant : FTF-J01 ? Operational
90 days ago
100.0 % uptime
Today
First-to-File - Single tenant : FTF-N01 ? Operational
90 days ago
100.0 % uptime
Today
First-to-File - Single tenant : FTF-R01 ? Operational
90 days ago
100.0 % uptime
Today
First-to-File - Single tenant : FTF-S01 ? Operational
90 days ago
100.0 % uptime
Today
First-To-File - EU Multi-tenant Operational
90 days ago
100.0 % uptime
Today
First-To-File - US Multi-tenant Operational
90 days ago
100.0 % uptime
Today
FoundationIP ? Operational
90 days ago
100.0 % uptime
Today
FoundationIP - AP - Multi-tenant ? Operational
90 days ago
100.0 % uptime
Today
FoundationIP - EU - Multi-tenant ? Operational
90 days ago
100.0 % uptime
Today
FoundationIP - NA - Multi-tenant 1 ? Operational
90 days ago
100.0 % uptime
Today
FoundationIP - NA - Multi-tenant 2 ? Operational
90 days ago
100.0 % uptime
Today
FoundationIP - NA - Multi-tenant 3 ? Operational
90 days ago
100.0 % uptime
Today
Innography Operational
90 days ago
100.0 % uptime
Today
Ipendo Operational
90 days ago
100.0 % uptime
Today
IPP Service Operational
90 days ago
100.0 % uptime
Today
SSO Operational
90 days ago
100.0 % uptime
Today
AGM Operational
90 days ago
100.0 % uptime
Today
IAM Operational
90 days ago
100.0 % uptime
Today
Meeting Operational
90 days ago
100.0 % uptime
Today
Memotech ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-A01 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-A02 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-A03 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-A04 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-A05 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-A06 Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-B01 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-B02 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-B03 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-C01 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-D01 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-D02 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-E01 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-E02 Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-E03 Operational
90 days ago
100.0 % uptime
Today
Memotech – MMT-G01 Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-G02 ? Operational
90 days ago
100.0 % uptime
Today
Memotech – MMT-G03 Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-H01 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-H02 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-H03 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-I01 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-I02 Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-I03 Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-J01 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-K01 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-K02 Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-L01 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-M01 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-M02 Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-N01 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-N02 Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-N03 Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-O01 ? Operational
90 days ago
100.0 % uptime
Today
Memotech – MMT-O02 Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-P01 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-P02 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-R01 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-S01 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-S02 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-S03 ? Operational
90 days ago
100.0 % uptime
Today
Memotech - MMT-S04 ? Operational
90 days ago
100.0 % uptime
Today
Memotech – MMT-S05 Operational
90 days ago
100.0 % uptime
Today
Memotech – MMT-T01 Operational
90 days ago
100.0 % uptime
Today
Memotech – MMT-V01 Operational
90 days ago
100.0 % uptime
Today
Workflow ? Operational
90 days ago
99.99 % uptime
Today
Memotech-WRK-H02 Operational
90 days ago
100.0 % uptime
Today
Memotech-WRK-O01 Operational
90 days ago
100.0 % uptime
Today
Memotech-WRK-A01 Operational
90 days ago
100.0 % uptime
Today
Memotech-WRK-T01 Operational
90 days ago
100.0 % uptime
Today
Memotech-WRK-H03 Operational
90 days ago
100.0 % uptime
Today
Memotech-WRK-N01 Operational
90 days ago
100.0 % uptime
Today
Memotech-WRK-N02 Operational
90 days ago
100.0 % uptime
Today
Memotech-WRK-G01 Operational
90 days ago
100.0 % uptime
Today
Memotech-WRK-J01 Operational
90 days ago
100.0 % uptime
Today
Memotech-WRK-K01 Operational
90 days ago
100.0 % uptime
Today
Memotech-WRK-H01 ? Operational
90 days ago
100.0 % uptime
Today
Memotech-WRK-E01 Operational
90 days ago
100.0 % uptime
Today
Memotech-WRK-P01 Operational
90 days ago
100.0 % uptime
Today
Memotech-WRK-I01 Operational
90 days ago
99.97 % uptime
Today
Workflow - WRK -S02 ? Operational
90 days ago
100.0 % uptime
Today
Workflow - WF -A06 ? Operational
90 days ago
100.0 % uptime
Today
Workflow - WF -J01 ? Operational
90 days ago
100.0 % uptime
Today
Workflow - WF -T01 ? Operational
90 days ago
100.0 % uptime
Today
Workflow - WF -N03 ? Operational
90 days ago
100.0 % uptime
Today
Workflow - WF -N02 ? Operational
90 days ago
100.0 % uptime
Today
Workflow - WF -H01 ? Operational
90 days ago
100.0 % uptime
Today
Renew Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
The IP Management System US Operational
90 days ago
100.0 % uptime
Today
PAIR ? Operational
90 days ago
100.0 % uptime
Today
DVS ? Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
90 days ago
100.0 % uptime
Today
Docketing Portal ? Operational
90 days ago
100.0 % uptime
Today
Idea Portal ? Operational
90 days ago
100.0 % uptime
Today
The IP Management System EU Operational
90 days ago
99.96 % uptime
Today
Analytics ? Operational
90 days ago
99.96 % uptime
Today
Docketing Portal ? Operational
90 days ago
99.96 % uptime
Today
Idea Portal ? Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 20, 2025

No incidents reported today.

Mar 19, 2025

Unresolved incident: Retrospective Update - FIP was unavailable.

Mar 18, 2025
FIP - NA - Multi-tenant 1 Slowness in Matter Search and Navigation
Resolved - The issue with slowness when searching for matters, clicking into matters, and navigating within matters reoccurred for approximately 6 minutes between 16:47 and 16:53 UTC. The technical teams have taken corrective steps to mitigate the underlying cause of the issue.

This is the final notification for this incident and the issue stands resolved.
Mar 18, 20:48 UTC
Monitoring - Between 14:48 and 14:54 UTC, users of Foundation IP NA - Multi-tenant 1 experienced slowness when searching for matters, clicking into matters, and navigating within matters. However, all other functions within Foundation IP were operating as expected, and no slowness was observed in those areas.

The technical teams have taken the corrective steps to mitigate the underlying cause of the issue. The service is now fully operational and working as expected since 14:54 UTC.

We’ll continue to monitor the services for stability and will share the next update by Tuesday, March 18, 2025, at 20:00 UTC, early as events warrant.
Mar 18, 16:16 UTC
Mar 17, 2025
Retrospective Resolved - FIP was unavailable
Resolved - Users may have received an error while accessing the FIP today between March 17, 2025, 12:24 UTC and March 17, 2025, 13:03 UTC.

We have taken corrective measures to resolve the issue. The service is now fully operational and working as expected.

This is the final notification for this incident and the issue stands resolved.
Mar 17, 13:19 UTC
Mar 16, 2025

No incidents reported.

Mar 15, 2025
Workflow Maintenance Notification
Completed - The scheduled maintenance has been completed.
Mar 15, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 06:40 UTC
Scheduled - Clarivate will be performing planned maintenance on hosted Workflow on Saturday, March 15, 2025, from 06:40 UTC to 10:00 UTC.

During this period, hosted Workflow will be unavailable.

Impacted Regions: APAC, EU, US

This page will be updated once the maintenance is complete or if any additional information becomes available.
Mar 15, 06:36 UTC
Memotech Maintenance Notification
Completed - The scheduled maintenance has been completed.
Mar 15, 10:00 UTC
Update - ***Date Correction***

Clarivate will be conducting planned maintenance on hosted Memotech on Saturday, March 15, 2025, between 06:30 AM to 10:00 AM UTC.

During this time window of 3 hours and 30 minutes, the hosted Memotech will be unavailable.

Regions Impacted: APAC, EU, US

This site will be updated once maintenance is complete or as additional information becomes available.
Mar 15, 06:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 06:30 UTC
Scheduled - Clarivate will be conducting planned maintenance on hosted Memotech on Saturday, February 15, 2025, between 06:30 AM to 10:00 AM UTC.

During this time window of 3 hours and 30 minutes, the hosted Memotech will be unavailable.

Regions Impacted: APAC, EU, US

This site will be updated once maintenance is complete or as additional information becomes available.
Mar 15, 06:29 UTC
Mar 14, 2025
FoundationIP - NA - Multi-tenant 1/2/3 login issues
Resolved - The service has remained stable during the monitoring period.

This is the final notification for this incident and the issue stands resolved.
Mar 14, 21:04 UTC
Monitoring - The technical team has successfully applied the fix to restore login issue with FoundationIP - NA -Multi-tenant1/2/3. The service is now fully operational and working as expected.

We will monitor the service for stability and share an update by Friday, March 14, 2025, 21:00 UTC or early as event warrants.
Mar 14, 16:35 UTC
Mar 13, 2025
Retrospective Update - FIP was unavailable
Resolved - The service has remained stable during the monitoring period.

This is the final notification for this incident and the issue stands resolved.
Mar 13, 20:20 UTC
Update - The issue resurfaced during the monitoring period and users may have experienced intermittent performance issues between March 13, 2025, at 14:29 UTC and March 13, 2025, at 16:30 UTC.

We continue to monitor the services for stability and will share an update by Thursday, March 13, 2025, 21:00 UTC or earlier as events warrant.
Mar 13, 18:11 UTC
Monitoring - Users may have received an error while accessing the FIP today between March 13, 2025, 14:12 UTC and March 13, 2025, 14:29 UTC.

We have taken corrective measures to resolve the issue. The service is now fully operational and working as expected.

We will monitor the service for stability and share an update by Thursday, March 13, 2025, 18:00 UTC or earlier as events warrant.
Mar 13, 15:29 UTC
Mar 12, 2025

No incidents reported.

Mar 11, 2025

No incidents reported.

Mar 10, 2025

No incidents reported.

Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025

No incidents reported.

Mar 6, 2025

No incidents reported.

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