FoundationIP: Intermittent login issues

Incident Report for Clarivate

Resolved

The service has remained stable during the monitoring period. This is the final notification for this incident.

Posted Jul 15, 2024 - 12:03 UTC

Monitoring

We have taken the corrective steps to mitigate the underlying issue. The service is now fully operational and working as expected.

We will continue to monitor the service to ensure it remains stable. The next update will be shared by Monday, July 15, 2024, at 12:00 UTC.

Posted Jul 15, 2024 - 09:32 UTC

Update

We continue to investigate the incident as a matter of urgency.

We will share next update by Monday, July 15, 2024, at 10:30 UTC.

Posted Jul 15, 2024 - 09:03 UTC

Investigating

FoundationIP users may experience issues while login into the application.

We are working on this incident as a matter of urgency and will share next update by Monday, July 15, 2024, at 9:00 UTC.

Posted Jul 15, 2024 - 07:48 UTC

This incident affected: FoundationIP (FoundationIP - NA - Multi-tenant 1).