The technical team have applied the corrective steps to restore the service. The service is working as expected since 13:46 UTC today
This is the final notification for this incident and the issue stands resolved.
Posted Apr 14, 2025 - 14:57 UTC
Update
According to the latest update, the issue is impacting a subset of users. However, the Classic Matter Search remains fully functional and can be used as a temporary workaround.
The technical team is working to determine the underlying cause of the issue.
We'll share the next update by Monday, April 14, 2025, at 15:30 UTC or early as events warrant.
Posted Apr 14, 2025 - 13:15 UTC
Investigating
We are investigating an issue wherein the users of FIP - NA - Multi-tenant 2/3 are unable to perform searches using the New Matter Search functionality. However, the Classic Matter Search is functioning as expected and can be used as a workaround.
The technical team is working to determine the underlying cause of the issue.
We'll share the next update by Monday, April 14, 2025, at 15:00 UTC or early as events warrant.
Posted Apr 14, 2025 - 13:09 UTC
This incident affected: FoundationIP (FoundationIP - NA - Multi-tenant 2, FoundationIP - NA - Multi-tenant 3).