We have received positive confirmation from the customers and the service has been fully operational since 11:45 UTC today.
This is the final notification for this incident and the issue stands resolved.
Posted Oct 21, 2025 - 12:46 UTC
Monitoring
We have implemented the corrective measures to resolve the issue. Initial internal validations have been successful, and we are now seeking confirmation from our clients to ensure the services are fully restored.
We'll share the next update by Tuesday, October 21, 2025, 13:00 UTC or early, as events warrant.
Posted Oct 21, 2025 - 12:07 UTC
Identified
We are actively working on resolving the issue with the highest priority to ensure services are restored as quickly as possible.
We'll share the next update by Tuesday, October 21, 2025, 12:00 UTC or early, as events warrant.
Posted Oct 21, 2025 - 11:04 UTC
Investigating
We are currently investigating an issue wherein The IP Management System (TIPMS) - EU users are unable to access the application. Impacted users may encounter the following error message: "Your connection is not private"
Our technical teams have identified the root cause and are actively working to implement a fix as quickly as possible.
We'll share the next update by Tuesday, October 21, 2025, 11:00 UTC or early, as events warrant.
Posted Oct 21, 2025 - 09:26 UTC
This incident affected: The IP Management System EU (Analytics, Docketing Portal, Idea Portal).