Ipendo: Issues accessing application features and content

Incident Report for Clarivate

Resolved

The service has remained stable during monitoring period.

This is the final notification for this incident, and issue stands resolved.
Posted Sep 08, 2025 - 15:44 UTC

Update

We are continuing to monitor for any further issues.
Posted Sep 08, 2025 - 15:42 UTC

Monitoring

Corrective actions have been implemented to resolve the issue, and the Ipendo application is now functioning as expected.

We'll continue to monitor the service to ensure stability and we'll share the next update by Monday, September 08, 2025, at 15:00 UTC or early as events warrant.
Posted Sep 08, 2025 - 08:18 UTC

Update

We continue to investigate the issue as a matter of urgency.

We'll share the next update by Monday, September 08, 2025, at 09:00 UTC or early as events warrant.
Posted Sep 08, 2025 - 07:53 UTC

Investigating

Users may experience issues accessing application content after logging into Ipendo.

We are working on this incident as a matter of urgency.

We'll share the next update by Monday, September 08, 2025, at 08:30 UTC or early as events warrant.
Posted Sep 08, 2025 - 06:24 UTC
This incident affected: Ipendo.