Unable to access Memotech application

Incident Report for Clarivate

Resolved

The issue was resolved by restoring access for the majority of affected users through the standard restoration process since 11:23 UTC today. User confirmation obtained.

This is the final notification for this incident and the issue stands resolved.

Posted Feb 02, 2026 - 11:46 UTC

Identified

Users are unable to access the Memotech and IPCH applications via the IP Platform. The technical team has identified the root cause of the issue and is currently implementing corrective measures. As part of the resolution, the database is being restored.

We'll share the next update by Monday, February 02, 2026, at 12:30 UTC or early as events warrant.

Posted Feb 02, 2026 - 10:48 UTC

This incident affected: Memotech (Memotech - MMT-N02).