The technical teams have taken corrective actions to address the underlying cause of the issue, and as a result, the service has been functioning as expected since 07:00 UTC.
This is the final notification for this incident and the issue stands resolved.
Posted Sep 29, 2026 - 14:40 UTC
Monitoring
Our technical teams have successfully deployed the hotfix and completed testing.
The application is now expected to operate normally. We are continuing to monitor the environment to ensure stability.
We'll share the next update by Tuesday, September 29, 2026, at 14:30 UTC or early as events warrant.
Posted Sep 29, 2026 - 08:40 UTC
Update
FoundationIP will be updated to version 26.9.1 Hotfix during a 3-hour maintenance window starting at 02:00 UTC on Tuesday, September 29, 2026.
During this window, the system may be intermittently unavailable. Please plan your activities accordingly.
We will provide the next update once the deployment has been successfully completed.
The technical team continues to work on implementing and validating the fix.
We’ll share the next update once there is further progress on the fix implementation and validation.
Posted Sep 28, 2026 - 20:06 UTC
Identified
The issue has been identified and fix is being implemented.
We'll share the next update by Monday, September 28, 2026, at 20:00 UTC or early as events warrant.
Posted Sep 28, 2026 - 17:23 UTC
Investigating
We are currently investigating an issue where related activities are not launching as expected for certain workflows. Th technical teams are working to determine the underlying cause of the issue.
We'll share the next update by Monday, September 28, 2026, at 18:30 UTC or early as events warrant.
Posted Sep 28, 2026 - 15:38 UTC
This incident affected: FoundationIP (FoundationIP - AP - Multi-tenant, FoundationIP - EU - Multi-tenant, FoundationIP - NA - Multi-tenant 1, FoundationIP - NA - Multi-tenant 2, FoundationIP - NA - Multi-tenant 3).