The technical teams have taken corrective actions to address the underlying cause of the issue, and as a result, the service has been functioning as expected since 16:00 UTC.
This is the final notification for this incident and the issue stands resolved.
Posted Sep 30, 2026 - 22:32 UTC
Monitoring
We investigated an issue impacting scheduled reports and certain bulk matter operations within FoundationIP. During this time, some customers experienced delays in receiving scheduled reports and in the completion of bulk matter updates.
The issue has been mitigated, and services have been operating normally since 16:00 UTC. We are continuing to process the remaining scheduled report backlog, and report delivery times may continue to be delayed until processing returns to normal levels.
Customers who require a report immediately may generate the report directly from the application rather than through the scheduled reporting process.
We will continue to monitor the environment closely and provide a further update once all queued report processing has been completed.
Posted Sep 30, 2026 - 17:45 UTC
This incident affected: FoundationIP (FoundationIP - AP - Multi-tenant, FoundationIP - EU - Multi-tenant, FoundationIP - NA - Multi-tenant 1, FoundationIP - NA - Multi-tenant 2, FoundationIP - NA - Multi-tenant 3).