Retrospective Update - FIP was unavailable

Incident Report for Clarivate

Resolved

The service remained stable during monitoring, and corrective actions have been implemented to address the root cause.

This is the final update, and the issue is now resolved.
Posted Mar 21, 2025 - 15:31 UTC

Update

The services have remained stable since our last update. We continue to monitor service for stability while actively working on an action plan to eradicate the underlying cause of the issue.

We will share an update by Friday, March 21, 2025, 18:00 UTC or earlier as events warrant.
Posted Mar 20, 2025 - 17:47 UTC

Update

The services have remained stable since our last update. We continue to monitor service for stability while actively working on an action plan to eradicate the underlying cause of the issue.

We will share an update by Thursday, March 20, 2025, 18:00 UTC or earlier as events warrant.
Posted Mar 19, 2025 - 17:39 UTC

Update

Since our last update, services have remained largely stable, with occasional latency lasting only a few seconds. We continue to monitor service stability while actively investigating the underlying cause.

We will share an update by Wednesday, March 19, 2025, 18:00 UTC or earlier as events warrant.
Posted Mar 18, 2025 - 16:07 UTC

Monitoring

Users may have experienced performance issues in accessing FoundationIP today between March 17, 2025, 14:05 UTC and March 17, 2025, 14:10 UTC.

We have taken corrective measures to resolve the issue. The service is now fully operational and working as expected.

We will monitor the service for stability and share an update by Tuesday, March 18, 2025, 16:00 UTC or earlier as events warrant.
Posted Mar 17, 2025 - 14:54 UTC
This incident affected: FoundationIP (FoundationIP - NA - Multi-tenant 1).